CHAIRMAN AND CEO
A Message from Our Chairman and CEO
Being “Always Flexible” has long been one of our core values and the last two years have given us plenty of opportunities to step up to the challenge.
I am proud of how well the Company has continued to navigate the storms caused by COVID, and that we have continued to serve our Customers while keeping them and our Colleagues safe from the virus. Being “Always Flexible” has long been one of our core values and the last two years have given us plenty of opportunities to step up to the challenge. I believe we will continue to rise to the challenge of staying flexible as the world recovers from and moves on from the pain caused by COVID and we adapt to the new normal.
Recent events have hit home how important financial security and health are. I am honored that we have the opportunity to serve Customers in these areas and help them protect their finances and take precautions so they can have financial security even if health disasters strike.
MAKING A DIFFERENCE
In 2021, we were able to serve more than 200 new employer groups and nearly 200,000 new policyholders, helping offer them peace of mind and stability while so much is changing around us. Each one of those new groups represents countless opportunities we have to make a difference in people’s lives and to provide a different opinion.
I’m thrilled at how we’ve been able to continue embracing new technology to help us better collaborate to meet our Customers’ needs. We have implemented many innovations the past year that bring together our Customer experience, sales and IT teams for a more integrated experience for our Customers.